Head CRM

Job Description

• Implementation and enhancement CRM systems for Agile and transparent in sales and marketing operations.
• Ensure the CRM system provides an effective sale funnel.
• Develop and implement marketing techniques that will drive new customers.
• Set specific marketing strategies to retain customers.
• Plan and manage multi-channel marketing campaigns.
• Suggest new methods to address customers’ needs.
• Track marketing metrics and trends, like conversion rates and web analytics
• Assist with organizing promotional events to reach prospective customers.
• Review and select CRM software that meets our company’s needs.
• Conduct market research to follow trends and competition.

Qualification

• Must have 10 years of Proven work experience as a CRM Head.
• Solid background in customer acquisition strategies
• Technical expertise with CRM and analytical systems
• Knowledge of online marketing methods and best practices
• An ability to manage marketing projects end-to-end.
• Strong communication skills along with a customer-oriented attitude